Return & Refund Policy
Thanks for shopping at The Pilates Solution
If you are not entirely satisfied with your purchase, we’re here to help.
We do not accept returns for a simple change of mind. We will accept returns if the product is deemed to be faulty or not perform it’s described and intended purpose.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be returned in the original packaging and any defects or problems must be notified within 30 days.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.